FAQ
Accounts and access
Section titled “Accounts and access”Should I create a Studio or Creator account?
Section titled “Should I create a Studio or Creator account?”Choose Studio if you create campaigns, fund budgets and review submissions. Choose Creator if you publish gaming content and want to apply to campaigns. The roles have different workspaces. Read Choose your role before registering.
Can I use more than one social account?
Section titled “Can I use more than one social account?”Yes. Connect the accounts you control in Settings → Social accounts. The account used for a campaign submission must be connected to Ripple.
Why do I need two-factor authentication?
Section titled “Why do I need two-factor authentication?”Ripple handles campaign budgets and creator payouts. Two-factor authentication protects access even if a password is compromised. Read Create and secure your account.
Campaigns and matching
Section titled “Campaigns and matching”Does Smart Matching guarantee a campaign or a creator?
Section titled “Does Smart Matching guarantee a campaign or a creator?”No. Smart Matching surfaces compatible campaigns and profiles. A studio still reviews applicants; a creator still decides whether to apply. It is an assistive matching system, not an automatic contract.
Can a studio invite a creator directly?
Section titled “Can a studio invite a creator directly?”A studio can share a campaign with a creator. The creator receives a notification and can decide whether to apply. Sharing does not accept the creator, reserve a key or create an obligation.
Can a campaign launch without game keys or resources?
Section titled “Can a campaign launch without game keys or resources?”Yes. Keys and campaign resources are optional. Add them only when the campaign needs game access or shared assets.
Can a studio edit a live campaign?
Section titled “Can a studio edit a live campaign?”Campaign settings and the entire brief are locked after launch, including objectives, key message, mandatory rules, hashtags and deliverables. A launched campaign cannot return to draft. Keep it in draft until everything is ready; funding alone locks only the draft’s budget. Contact support for a material issue on a funded campaign.
Can an active campaign be paused?
Section titled “Can an active campaign be paused?”No. Campaigns complete automatically at their configured end date. Plan the dates, brief and creator capacity before funding.
Review and publishing
Section titled “Review and publishing”Why did I receive a request for changes?
Section titled “Why did I receive a request for changes?”Requests for changes are tied to mandatory campaign rules selected by the studio. They are not a request to change a creator’s personal style. Update the affected requirement and submit again.
What happens if a video is auto-approved?
Section titled “What happens if a video is auto-approved?”An auto-approved video is final. The creator can publish it, respecting the campaign embargo, then selects the published video from their connected account in Ripple.
What happens if I publish before the embargo?
Section titled “What happens if I publish before the embargo?”Publishing before an embargo makes the video ineligible for payout automatically. Always check the campaign date and time before publishing.
Payments and verification
Section titled “Payments and verification”What does the CPM estimate mean?
Section titled “What does the CPM estimate mean?”It is a live estimate based on eligible, verified views and the campaign rate. It can move as data is processed. It is not a final payout promise. See CPM, estimates and final payouts.
When do creators receive payment?
Section titled “When do creators receive payment?”Payout is initiated after the campaign ends, once Ripple completes its campaign-level review and settlement process and there is no material concern under Ripple review. The payment status is then visible in the creator workspace and Stripe Connect.
Why can an estimate change?
Section titled “Why can an estimate change?”Ripple updates estimates as connected-platform data is processed and eligibility is checked. It refreshes data several times per day, without a fixed public refresh schedule.
What can make a video ineligible for payout?
Section titled “What can make a video ineligible for payout?”Examples include a publication before an embargo or artificial view manipulation (such as bots or bought traffic). Required hashtags and disclosures are brief rules checked by the studio rather than verified automatically after publication. Read View verification and payout eligibility.
Where should I ask a campaign question or report a bug?
Section titled “Where should I ask a campaign question or report a bug?”- For normal campaign questions, start with the campaign brief and campaign messages so both sides see the same context.
- Approved creators can join the private Ripple Discord server from Settings → Community (or their Creator Dashboard) to reach the Ripple team directly.
- For any technical question, account issue, or bug report, use the in-app Assistant or email [email protected].
- For general questions, studio demos, or partnerships, email [email protected] or use ripple.lovelace.gg/contact.
Read Contact support for full details.
Is Ripple available in French?
Section titled “Is Ripple available in French?”Yes. Use the language selector in the product or documentation header to switch between English and French.