Campaign disputes and Ripple review
Ripple disputes are for material campaign or payment concerns. They are not a second creative-review channel. If a creator can reasonably correct a video to meet a mandatory rule, the studio should use the normal review process and select that mandatory rule instead.
Use the right path
Section titled “Use the right path”| Situation | Correct path |
|---|---|
| A review video misses a mandatory rule for the first time. | Studio requests changes and selects the rule(s) not met. |
| The creator has resubmitted and the studio still identifies unmet mandatory rules. | The submission is escalated to Ripple and a support ticket opens. |
| A published video raises a substantial concern about eligibility, compliance or suspicious performance. | Studio raises a support case for Ripple review. |
| The studio dislikes the creator’s tone, style or creative opinion while mandatory rules are met. | This is not a dispute basis. |
Creators see an escalated submission as Handled by Ripple. The review remains tied to the campaign record and the studio cannot use an escalation to create an unlogged rejection.
Raise a material concern promptly
Section titled “Raise a material concern promptly”Studios can raise a material concern on a published submission while the campaign is active (before its end date). Raising a concern can pause the affected payout while Ripple reviews it.
When creating a case, include the information Ripple needs to investigate:
- campaign and submission involved;
- public video or platform evidence;
- the mandatory rule, embargo, disclosure, eligibility or performance concern involved;
- relevant dates and screenshots; and
- a concise description of the material impact.
Do not use a support case to ask for a different creative direction after approval. Automatic approval is definitive.
What Ripple reviews
Section titled “What Ripple reviews”Ripple reviews the campaign brief, mandatory rules, review history, attached public videos, platform evidence and the relevant eligibility records. The goal is to decide whether the work remains eligible for payment or whether another action is needed.
While a case is open:
- the affected payout can remain pending;
- neither party should assume the final payment outcome; and
- the creator should preserve the published post and respond promptly to any support request.
Ripple’s review is a product process, not legal representation or a substitute for an external legal claim.
Possible outcomes
Section titled “Possible outcomes”After review, Ripple can resolve the case based on the available record. The outcome may allow payment to proceed, keep a video payout-ineligible where a material rule was breached, or require another operational follow-up.
Ripple does not promise an exact case-resolution time. Check the submission and payment status in Ripple, and keep all communication tied to the case factual and specific.
For normal correction requests, read Review submissions or Handle review feedback and publish. For view and payout rules, read View verification and payout eligibility.